CURLY HAIR BY AGA MAJCHER POLICIES
Salon Policy
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PATCH TEST
The health and well-being of my guests is a priority.
To ensure that I can safely apply colour to your hair, I need to know if you’re allergic to any of the ingredients used in the colour formula.
Therefore, a patch test is required at least 48 hours prior to any colour treatment.
For all new colour clients I strongly recommend booking in for a Curly Cut first and getting your 48 hour allergy test done at the same time.
Please leave the patch of colour on for 48 hours as well.
Although you may never have had an adverse reaction before, the colour formulations can change over time and so can your skin's sensitivity.
If you have not had a colour service at my salon within the last six months then you will need to repeat an allergy test.
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DEPOSIT / CANCELLATION / RESCHEDULING
To secure your appointment I might request a small, non-refundable deposit of €50-€100 .
Please kindly note that if I request the deposit from you, all deposits are STRICTLY non refundable under no circumstances and are in place to secure your booked appoinmment.
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I absolutely understand that sometimes unexpected things happen and rescheduling or appointment adjustments become necessary.
I respectfully request a minimum of 48 hours notice in such cases. Any time after 48 hours will seriously affect the chances of me being able to fill the cancelled appointment slot.
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Should you seek to reschedule your appointment, I allow only ONE reschedule using the deposit paid, providing that you will kindly give me at least 48h of notice prior to the appointment.
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In cases where a deposit wasn't initially requested for your first or follow-up appointment, please be advised that if you need to cancel or reschedule, a NON-REFUNDABLE deposit might be required for the upcoming arrangement.
It is the responsibility of the customer to read carefully the above policy. By booking your appointment you agree to the salon deposit and cancellation policy.
I appreciate that clients respect that I am a small business owner and my stance in non refundable deposits remains inflexible.
A text message reminder will be sent to all customers 24 hours prior to their appointment.
This message will give the customer an opportunity to confirm or reschedule their appointment.
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LATE CLIENTS :
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I have a very limited availability, so if you are running late on the day please contact the salon via text message or phone call ASAP.
If you are more than 15 minutes late for your booking, I may not be able to perform your complete service or may need to rebook as it can affect other client bookings. In this case, your deposit will be forfeited .
If you won't be able to show up for your appointment you might be asked to cover 100% of the cost of the service that you've booked . Otherwise, you will not be able to book another appointment .
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I will contact you a few days before your appointment to confirm it.
If you won't confirm your appointment your appointment will be cancelled.
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Please do not bring guests with you to your appointment. My salon is not designed to accommodate more
people than are scheduled to receive services.
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I appreciate your understanding and I'm looking forward to meeting you.
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SHOP POLICY :
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As there's no safety seal on the packaging and due to health and safety reasons, I cannot accept exchanges or returns.
Please note that by placing your order you agree to the no exchanges or returns policy.
I take great care to ensure all goods you receive are correct. However, if incorrect goods are received please inform me immediately.
I'll begin investigation and contact you with the next steps.
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